In this course the students will learn to understand, analyze and assess the behavior of both individuals and groups in organizations. The learning objectives are aggregated into three levels of analysis: individual, group and organization.
1) At the individual level:
- Understand the processes of perception and decision making and the several personal and situational factors that affect them.
- Explain the role of personality, attitudes and social values in the behavior of employees.
- Identify the determinants of work motivation, designing interventions to improve it.
2) At the group level:
- Understand the determinants of group effectiveness, suggesting strategies to develop high-performance teams.
- Identify the key factors of effective communication, developing the managerial skills to be a successful communicator.
- Analyze the different types of conflict, using negotiation and mediation strategies to deal with it effectively.
- Summarize the main perspectives (treats, behaviors) and styles of leadership (transactional/transformational).
- Analyze the new challenges of today´s corporate leaders, choosing the best practices to deal with them.
- Explain the impact of leadership on the performance, satisfaction and growth of work groups.
3) At the organizational level:
- Understand how organizational culture is created, maintained and changed over time.
- Design programs for organizational change and development.
Additionally, the students will improve their skills to analyze complex human situations in the workplace, making decisions concerning people, and collaborating in teams.