-Knowledge and understanding that provide a basis or opportunity for originality in developing and / or applying ideas, often in a research context
-That the students can apply the broader (or multidisciplinary) acquired knowledge and ability to solve problems in new or unfamiliar environments within contexts related to their field of study
-That students are able to integrate knowledge and handle complexity, and formulate judgments based on information that was incomplete or limited, includes reflections on social and ethical responsibilities linked to the application of their knowledge and judgments
-Students must possess the learning skills that enable them to continue studying in a way that will be largely self-directed or autonomous.
-That the students can identify the conflict and the specialties of it and its dynamics
-Students learn to detect within the spectrum of conflict resolution, which is the most appropriate mechanism to deal with them and how to use it
-Students know how to develop a mediation procedure and know their principles, purposes, characteristics and areas
-Students know what the limits of mediation are, and their uses, nationally and internationally
-Have the first essential knowledge and tools to facilitate the proper understanding and subsequent learning modules
-Deepening in the field of alternative dispute resolution in general and mediation in particular
-Domain of each of the techniques used in the various fields as well as the basic skills of communication in the same
-Acquire theoretical knowledge of civil and commercial mediation and procedural and general tools applied to this type of mediation
-Learning concepts used in the various methods discussed
-The student at the end of the module will have acquired sufficient theoretical and practical basis to be able to cope with the due guarantees the following modules, focused and more specialized aspects of mediation and other forms of conflict resolution.
-The student at the end of the module will have acquired the necessary knowledge about the process of family, neighborhood or community, school and work mediation, the legislation applicable to them, as well as the different techniques and specific communication tools.