Checking date: 19/05/2023

Course: 2023/2024

Master in Mediation, Negotiation and Conflict Resolution - Blended Learning (Plan: 502 - Estudio: 318)

Coordinating teacher: SOLETO MUÑOZ, HELENA

Department assigned to the subject: Criminal Law, Procedural Law and History Law Department

Type: Compulsory
ECTS Credits: 6.0 ECTS


Requirements (Subjects that are assumed to be known)
- Conflict - Communication
The objective of the subject is to provide sufficient knowledge and skills to correctly identify and develop the different phases of the negotiation and mediation process, as well as the general techniques and tools applied to them. Theoretical elements of negotiation, the negotiation process and the management of basic communication skills are addressed.
Skills and learning outcomes
Description of contents: programme
COMMON TOPICS TO THE NEGOTIATION SUBJECTS - Negotiation: process and elements - Communication - Models of negotiation - Methods and procedures SPECIFIC TOPICS FOR EACH SUBJECT - Basic concepts of negotiation - The Seven Elements of negotiation - Communication in the negotiation
Learning activities and methodology
TRAINING ACTIVITIES - Synchronous/asynchronous online theory class - Practical classes online synchronous/asynchronous - Synchronous/asynchronous online theoretical/practical classes - Synchronous online tutorials - Individual student work - Synchronous/asynchronous online evaluation tests TEACHING METHODOLOGIES - Presentations in class by the professor with the support of computer and audiovisual media, in which the main concepts of the subject are developed and the bibliography is provided to complement the students' learning. - Role Play - Viewing and analysis of recordings - Resolution of practical cases, problems, etc. .... posed by the teacher individually or in groups. - Presentation and discussion in class, under the moderation of the professor of topics related to the content of the subject, under the moderation of the profesor related to the content of the subject, as well as case studies. - Elaboration of papers and reports individually or in groups. - Critical reading of texts recommended by the professor of the subject: Press articles, reports, manuals and/or academic articles, either for later discussion in class, or to expand and consolidate the knowledge of the subject.
Assessment System
  • % end-of-term-examination 30
  • % of continuous assessment (assigments, laboratory, practicals...) 70
Calendar of Continuous assessment
Basic Bibliography
  • Fisher, R.; William, U.. Getting to yes: negotiating agreement without giving in . Penguin. 1992
  • Soleto Muñoz, H.; Carretero Morales, E.. Mediación y resolución de conflictos : técnicas y ámbitos . Tecnos. 2013
  • Soleto Muñoz, H.; Otero Parga, M.; Alzate Sáez de Heredia, R.. Mediación y solución de conflictos : habilidades para una necesidad emergente . Tecnos. 2007
  • William, U.. The power of a positive no: how to say no and still get to yes. Bantam Books. 2007

The course syllabus may change due academic events or other reasons.

More information: