Conflict Communication Negotiation Mediation: features, process, techniques and areas

The objective of the subject is to provide advanced knowledge about the mediation process and its regulation and application at national and international level. It provides theoretical knowledge of civil and commercial mediation and general procedure and tools applied to this type of mediation.

Common topics: -. Mediation: Process and elements -. The communication -. Mediation models -. Fields of mediation Specific topics:   -. The conflict in the field of business -. Strategy and mediation in the field of business -. Mediation in organizations -. Conflict mediation in banking -. Conflicts and mediation in the field of family business -. Conflicts in healths organizations -. Mediation in civil and commercial matters. Directive EC / 52/2008. The Spanish legislation: Law 5/2012, of July 6, of Spanish mediation in civil and commercial and Royal Decree 980/2013 affairs of December 13, implementing certain aspects of Law 5/2012 are developed -. Practices civil and commercial mediation

TRAINING ACTIVITIES - Theoretical classes - Practical classes - Individual student work - Assessment test TEACHING METHODOLOGIES -Presentations in class with computing and audiovisual media support, which develop the main concepts of the subject and provides the bibliography to complement the learning of the students. - Role play. - Viewing and analysis of negotiation recordings. - Resolution/debate of practical cases, problems, etc. raised by professor individually or in group. - Presentation and discussion in class, under the moderation of professor of topics related to the content of the matter, as well as case studies. - Elaboration of works and reports individually or ingroup. - Critical reading of recommended texts of the subject studied:press articles, reports, manuals and/or academic articles, well for its subsequent discussion in class, either to expand and consolidate the knowledge of the subject.