Checking date: 10/07/2020

Course: 2020/2021

Operations Management
Study: Master in Business Administration (MBA) (301)

Coordinating teacher: ORTEGA DIEGO, JAIME

Department assigned to the subject: Department of Business Administration

Type: Compulsory
ECTS Credits: 3.0 ECTS


Students are expected to have completed
Statistical Methods
Competences and skills that will be acquired and learning results.
1. Gain a basic understanding of the concepts related to operations management 2. Diagnose real-world problems in the field of operations management -Ability of oral and written communication of the diagnoses and solutions that they propose -Capacity for teamwork -Develop learning ability and autonomous study -Know how to manage decision-making processes
Description of contents: programme
SESSION 1: PROJECT MANAGEMENT Description of different project management models: CPM, PERT, agile Recommended Textbook: Hillier and Lieberman (2007) Introduction to Operations Research, McGraw Hill. In-class practice exercises SESSION 2: QUALITY Description of the modern theory of quality Recommended Textbook: Galgano A. (1993). Companywide Quality Management. Prentice Hall. Ishikawa, K. (1991) What is Total Quality Control. The Japanese Way, Prentice Hall. In-class practice exercises SESSION 3: LEAN Description of lean techniques for waste reduction Recommended Textbook: Womack, Jones & Roos (2007). The machine that changed the World, Freepress. In-class practice exercises SESSION 4: SIX SIGMA 1 Description of six sigma methodology for quality improvement Recommended Textbook: Eckes, G. (2001) Making Six Sigma Last, Wiley. In-class practice exercises SESSION 5: SIX SIGMA 2 Description of design of experiments tool (DOE) In-class practice exercises SESSION 6: PROCESS FLOW ANALYSIS 1 Capacity, bottleneck, cycle time, Little's Law In-class practice exercises SESSION 7: PROCESS FLOW ANALYSIS 2 Reading/Case discussion: Shouldice Hospital Limited (Harvard Business School) Product mix, inventory build-up and direct labor content SESSION 8: INVENTORY MODELS 1 Introduction to supplier relationship and EOQ model In-class practice exercises SESSION 9: INVENTORY MODELS 2 Newsvendor model In-class practice exercises SESSION 10: INVENTORY MODELS 3 Reading/Case Discussion: Sport Obermeyer, Ltd. (Harvard Business School) Multiperiodic Models
Learning activities and methodology
CLASS ACTIVITIES: The approach in this course includes lectures, readings, and several active learning exercises. The readings are intended to illustrate the basic concepts of operations management as they apply to a variety of organizations, both manufacturing and service firms. Because of the extensive use of readings, the online discussion between you and your classmates will be an important vehicle for learning these concepts. We will also have hands-on exercises during the virtual classes. DELIVERABLES: There are 6 deliverables, which include 5 group submissions and 1 individual problem set. The dates and topics of all submissions will be shown in the submissions schedule table that will be provided before starting the course. The five group assignments are to be done in study teams (4 to 5 per team; see "Study Teams" below) STUDY TEAMS: Students are assigned a study team each term for all courses in the MBA program. The team will be 4 to 5 students. Peer evaluations will be conducted at the end of the course. VIRTUAL CLASS PARTICIPATION AND ATTENDANCE: This will be determined based on your virtual attendance synchronous or asynchronous and your overall contribution to the class. If you are expected to connect to the sessions synchronously you are expected to connect on time. Your instructor may cold call you to answer questions in class, and you are expected to be prepared to answer these. If you are not attentive in class (for example distracted by electronic devices) then you will not be able to answer questions when called upon. For synchronous participants attendance will be taken every class session and for asynchronous participants it is expected that students go over that session¿s material at some point during the following 24 hours. The materials will be in the form of recorded videos, power-point ¿les, and other ¿les with instructions. Virtual class participation will have multiple forms and opportunities besides asking questions during the virtual sessions. Students can be active in the course forum as well as by contacting the instructors with questions via email.
Assessment System
  • % end-of-term-examination 40
  • % of continuous assessment (assigments, laboratory, practicals...) 60
Basic Bibliography
  • Cachon and Terwiesch . Matching Supply with Demand: An Introduction to Operations Management. McGraw-Hill. 3rd Edition. 2013
  • Meredith, Jack R.. Operations Management for MBA. John Wiley and Sons. 2012
Detailed subject contents or complementary information about assessment system of B.T.

The course syllabus and the academic weekly planning may change due academic events or other reasons.