Checking date: 10/05/2022


Course: 2022/2023

Operations Management
(12294)
Study: Master in Business Administration (MBA) (301)
EPE


Coordinating teacher: BERENGUER FALGUERA, GEMMA

Department assigned to the subject: Department of Business Administration

Type: Compulsory
ECTS Credits: 3.0 ECTS

Course:
Semester:




Requirements (Subjects that are assumed to be known)
Statistical Methods
Objectives
- Understand the basic operational and supply chain decisions of the firm. - Understand the importance of planning and use basic planning and control tools. - Understand the differences among the main production systems. - Diagnose real-world problems in the field of operations management. General aptitudes: -Ability to develop professional oral and written communication -Capacity to work in teams -Develop learning ability and autonomous study -Know how to manage decision-making processes
Skills and learning outcomes
Description of contents: programme
SESSION 1: PROJECT MANAGEMENT Description of different project management models: CPM, PERT, agile SESSION 2: QUALITY Description of the modern theory of quality In-class practice exercises SESSION 3 SIX SIGMA Description of six sigma methodology for quality improvement In-class practice exercises SESSION 4: LEAN Description of lean techniques for waste reduction In-class practice exercises SESSION 5: OPERATIONS STRATEGY In-class practice exercises SESSION 6: PROCESS FLOW ANALYSIS 1 Capacity, bottleneck, cycle time, Little¿s Law In-class practice exercises SESSION 7: PROCESS FLOW ANALYSIS 2 Reading/Case discussion: Shouldice Hospital Limited (Harvard Business School) Product mix, inventory build-up and direct labor content SESSION 8: INVENTORY MODELS 1 Introduction to supplier relationship and EOQ model Newsvendor model SESSION 9: INVENTORY MODELS 2 In-class practice exercises Periodic Review Model SESSION 10: SUPPLY CHAIN COORDINATION Team activity: The Beer Game (Harvard Business School Simulation) Final review
Learning activities and methodology
CLASS ACTIVITIES: The approach in this course includes lectures, readings, and several active learning exercises. The readings are intended to illustrate the basic concepts of operations management as they apply to a variety of organizations, both manufacturing and service firms. Because of the extensive use of readings, the discussion between you and your classmates will be an important vehicle for learning these concepts. We will also have hands-on exercises. DELIVERABLES: There are 5 deliverables, which include 3 group submissions and 2 individual problem sets. The dates and topics of all submissions will be shown in the submissions schedule table that will be provided before starting the course. The five group assignments are to be done in study teams. STUDY TEAMS: Students are assigned a study team each term for all courses in the MBA program. The team will be 4 to 5 students. Peer evaluations will be conducted at the end of the course. CLASS PARTICIPATION AND ATTENDANCE: This will be determined based on your attendance and your overall contribution to the class. Your instructor may cold call you to answer questions in class, and you are expected to be prepared to answer these. If you are not attentive in class (for example distracted by electronic devices) then you will not be able to answer questions when called upon. Attendance will be taken every class session. Students can be active in the course forum as well as by contacting the instructors with questions via email.
Assessment System
  • % end-of-term-examination 40
  • % of continuous assessment (assigments, laboratory, practicals...) 60
Calendar of Continuous assessment
Basic Bibliography
  • Cachon and Terwiesch . Matching Supply with Demand: An Introduction to Operations Management. McGraw-Hill. 3rd Edition. 2013
  • Meredith, Jack R.. Operations Management for MBA. John Wiley and Sons. 2012
Detailed subject contents or complementary information about assessment system of B.T.

The course syllabus may change due academic events or other reasons.