Checking date: 25/04/2023

Course: 2023/2024

Right of consumers and users in the regulated sectors
Master in Law of Regulated Sectors (Plan: 311 - Estudio: 294)

Coordinating teacher: MATO PACIN, MARIA NATALIA

Department assigned to the subject: Private Law Department

Type: Compulsory
ECTS Credits: 5.0 ECTS


Requirements (Subjects that are assumed to be known)
Contract Law
- Knowledge of basics rights of consumers in the field of regulated sectors. - Capacity to develop comercial strategies that consider consumers rights. - Ability to identify to identify potential conflicts of interest between business and consumers and knowledge of techniques for resolution (judicial and extrajudicially, individual and collectively). - Identify and evaluate the responsibilities related to the exercise of professional activities in the regulated sectors. - Ability to advise to companies in connection with their investments in the sector of regulated activities. - Develop skills to improve consumer protection and users in regulated sectors in an economically efficient manner. - Knowledge of the real profesional activity in these sectors with regard to the products and services offered to consumers. Approach to consumer protection mechanisms developed in some regulated sector institutions.
Skills and learning outcomes
Description of contents: programme
1. The rights of consumers and users of services. 1.1. Introduction and general protection rules. 2. The consumer protection in the field of contracts. 2.1. General clauses and unfair terms. 2.2. Online contracts. 2.3. Distance and off-premises contracts. 3. Regulated sectors and consumer protection. 3.1. Protection of financial services users. 3.2. Providing electricity and gas. 3.3. Passangers transport: The protection of customers. 4. Mechanisms for consumer protection. 4.1. Individual and collective actions. 4.2. Alternative dispute resolution for consumers.
Learning activities and methodology
- Professor's presentations of the main concepts of the subject and provision of literature to supplement student learning. - Reading of texts recommended by the professor. - Resolution of case studies or problems posed by the professor, individually or in groups. - Discussion in class or in the virtual forum, under the moderation of the professor, of issues related to the content of the matter. - Papers and reports prepared individually or in group by the students.
Assessment System
  • % end-of-term-examination 60
  • % of continuous assessment (assigments, laboratory, practicals...) 40
Calendar of Continuous assessment
Basic Bibliography
  • DE LEÓN ARCE (dir.). Derechos de los consumidores y usuarios (2 vols.). Tirant lo Blanch. 2007
  • DÍAZ ALABART (coord.). Derecho de consumo. Reus. 2016
  • GARCÍA GIL. Suma de la protección y defensa de los derechos de los consumidores. Dapp. 2009
  • HOWELLS; TWIGG-FLESNER;WILHELMSSON. Rethinking EU Consumer Law. Routledge. 2018
  • MARÍN LÓPEZ (dir.). La protección jurídica de los consumidores. Dykinson. 2003
  • MIRANDA SERRANO/PAGADOR LÓPEZ. Derecho privado de los consumidores. Marcial Pons. 2012
  • SANTOS MORÓN; MATO PACÍN (coords). Derecho de consumo: visión normativa y jurisprudencial actual. Tecnos. 2022
  • YZQUIERDO TOLSADA et al.. Derecho del consumo. Cálamo. 2004
Recursos electrónicosElectronic Resources *
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The course syllabus may change due academic events or other reasons.