After completing the course the student will be able: - Know specific public management approaches and methods - Understand skills necessary for effective resources management oriented to public values - Practice some managerial techniques and skills commonly used in current public management

1. Public management and management skills. Historical trends, changes and current situation. Public management techniques: an overview. 2. Human resources management in public administrations: key elements. Leadership and communication in the public settings. 3. Techniques and skills of negotiation and conflict resolution in the public sphere. 5. Strategic public management 6. Models of excellence and quality of public services. 7. Ethics, transparency and responsibility of public managers.

- Lectures and case studies in class - Simulation excercices on managerial skills (group) - Presentations, where appropriate, by student teams - Report on public management case