1. Introduction to negotiation: concept and definitions
2. Characteristics of the good negotiator.
3. Negotiation styles.
4. Types of negotiations.
5. The positions when negotiating (types of agreements, MAP, concessions).
6. The Harvard method.
7. Preparation of the negotiation.
- Gathering information.
- Strategies and tactics.
- Time, place and agenda of the meeting.
8. Development of the negotiation.
- Communication and language.
- Presentation of proposals.
- Argumentation and objections.
- Flexibility and creativity.
- Concessions.
- Blockages in the negotiation.
9. Closing the negotiation. Conclusion and agreement.
10. The negotiation in team.