Checking date: 19/07/2020


Course: 2020/2021

Institutional Information
(13287)
Study: Dual Bachelor in Journalism and Film, Television and Media Studies (231)


Coordinating teacher: MOLINA CAÑABATE, JUAN PEDRO

Department assigned to the subject: Department of Communication and Media Studies

Type: Compulsory
ECTS Credits: 6.0 ECTS

Course:
Semester:




Students are expected to have completed
Institutional Information (Corporate Communication) is a course of the last year of the Degree. It has a special humanistic and multidisciplinary character (Journalism, Advertising, Sociology, Anthropology, History, Economy, Literature, Art). Therefore it is advisable to have passed all the subjects of the previous courses.
Competences and skills that will be acquired and learning results. Further information on this link
Students will acquire theoretical and practical knowledge that will allow them to work in the corporate communication department of an institution or in an external communication agency. The final objective is to prepare a crisis plan and a strategic communication plan which transmits the intangibles of an institution and helps to communicate its reputation to stakeholders. Students will know how to create a manual of corporate visual identity, how to prepare a press release and how to call the media and prepare interviews. They can train spokesmen/spokeswomen. They will also know how to communicate in the transmedia environment and to use digital marketing techniques.
Description of contents: programme
1. Introduction What is Corporate Communication? Differences with Advertising and Marketing. Origins and historical development. The current distrust in institutions and the importance of active citizens. Basic conceptual map: self-image, intentional image and perceived image; visibility, notoriety and influence. Image vs. reputation. Communication models in the network society. The Cluetrain Manifesto in Corporate Communication. 2.- Relationship with media How is the corporate communication department of an institution? How are the external communication agencies? The communication director, the press chief and the external consultant. The relationship with media. Calls and press conferences, press releases, interviews, publicity. The press room. Different digital platforms for different messages and audiences. The training of spokespersons and the personal brand of executives. 3.- Internal Communication Origins. Objectives and signs of identity: sense of membership, storage and updating of knowledge, location and maintenance of talent, dissipation of rumors. Intranets, wikis, internal blogs, microblogging and apps. 4.- The corporate visual identity How to transmit intangibles through a graphic system. Names, logos, isotypes, imagotypes, isologos, emblems. Main and secondary identifiers. Quality parameters. Typography. The CVI manual 5.- Corporate Social Responsibility How do institutions acquire commitments of ethical behavior? Sponsorship and patronage. 6.- Political communication Models of political communication in the network-society. Political speech vs. conversation with citizens. Leadership communication. 7.- Crisis communication What is a crisis? What is a crisis cabinet and how it works? Members, roles and responsibilities. The Crisis Management Plan (CMP). 8.- The strategic communication plan Audits and plan models. To create a community, to generate expectations, to satisfy them. 9.- Transmedia and storytelling New narratives based on classic models. 10.- Influence of digital marketing in corporate communication Tools for measurement. SEO and ROI. New roles and competences
Learning activities and methodology
The course is based in the combination of theoretical approaches (3ECTS) and case studies (3ECTS). Students will work individually and collectively (groups of a maximum of three members). Lecturers can organize meetings class with corporate communication professionals. Tutorships may be individuals or in groups.
Assessment System
  • % end-of-term-examination 50
  • % of continuous assessment (assigments, laboratory, practicals...) 50
Basic Bibliography
  • AMADO SUAREZ,A . Auditoría de comunicación. La Crujía. Buenos Aires. 2008
  • ARROYO, L. y MAGALI, Y. . Los cien errores de la comunicación de las organizaciones. ESIC Madrid. 2008
  • CELAYA, JAVIER. La empresa en la web 2.0. El impacto de las redes sociales y las nuevas formas de comunicación on line en la estrategia empresarial.. Gestión 2000.Madrid. 2008
  • CERVERA FANTONI, A.L. . Comunicación total. 4ª edic. ESIC Madrid. 2010
  • GARCIA OROSA, B. Gabinetes de comunicación on line. . Comunicación Social. Sevilla. 2010
  • Grau,F. Twitter. Gestión 2000. Barcelona. 2011
  • Kotler, PH y Kartajaya, S. Marketing 3.0. Lid. Madrid. 2011
  • LOSADA DÍAZ, J.C. . Comunicación en la gestión de crisis. Lecciones prácticas. UOC Barcelona. 2010
  • MATILLA, K. . Conceptos fundamentales en la planificación estratégica de las Relaciones Públicas. UOC Barcelona. 2009
  • MOLINA CAÑABATE, J, P.. Comunicación Corporativa. Guía de Supervivencia. Amazon. 2020
  • VILLAFAÑE, J. . La comunicación empresarial y la gestión de los intangibles en Latinoamérica y en España. Pearson Educación Madrid. 2010
  • WHEELER, A.. Diseño de marcas. Espacio de diseño. 2018
Additional Bibliography
  • ALMANSA MARTÍNEZ, Ana. Del gabinete de prensa al gabinete de comunicación. La dirección de comunicación en la actualidad. Comunicación Social. Sevilla. 2011
  • ALONSO, Carlos. Las claves de la comunicación en la empresa. Almuzara. 2011
  • ALVAREZ, Jesús Timoteo. Manejo de la comunicación organizacional. Díaz de Santos. 2013
  • ARROYO, Luis. El poder político en escena. Historia, estrategia y liturgia de la comunicación política. RBA. 2012
  • CANEL, María José. "Comunicación política. Una guía para sus estudio y práctica". Tecnos, Madrid. 2016
  • CASTELLÓ, A.. Estrategias empresariales en la web 2.0. Las redes sociales on line. Club Universitario. 2010
  • CASTILLO ESPARCIA, Antonio y G.PONCE, Damián.. "Comunicación de crisis 2.0". Fragua, Madrid. 2015
  • CEBRIÁN HERREROS, Mariano. Periodismo empresarial e institucional. Comunicación Social. 2012
  • GUTIÉRREZ RUBÍ, Antonio. La política vigilada. La comunicación política en la era de Wikileaks. OUC. 2012
  • MORAN ROMÁN , Yolanda. "La estrategia de comunicación de las startups en España. UOC. 2016, Barcelona
  • XIFRA, Jordi. Manual de Relaciones Públicas e Institucionales. Tecnos. 2011

The course syllabus and the academic weekly planning may change due academic events or other reasons.


More information: http://portal.uc3m.es/portal/page/portal/dpto_periodismo_comunicacion_audiovisual/periodismo