Checking date: 05/09/2019

Course: 2019/2020

Operations Management
Study: Dual Bachelor in Law and Business Administration (229)

Coordinating teacher: ALVAREZ GIL, MARIA JOSEFA

Department assigned to the subject: Department of Business Administration

Type: Compulsory
ECTS Credits: 6.0 ECTS


Students are expected to have completed
Essentials of Business, Game Theory, Management Accounting, Marketing, Organizational Economics, Marketing management, Consumer behaviour, The Origins of modern firm, Optimization and Business for Business, Market research, Industrial organization , Financial management
Competences and skills that will be acquired and learning results. Further information on this link
Development of individual learning routines via the analysis of relevant texts and the collection and analysis of recent real evidence. . Development of group-based learning routines via group-based discussion and the oral and written presentation of work by teams. . Development of verbal and written communication skills. . Develop the ability to raise questions and answer them Knowledge: - Know and understand the objectives and strategies of the Operations Management. - Know and understand the main concepts and models associated with quality. - Know and understand the foundation of the design and development processes of goods and services. - Know and understand the processes of generation of goods and services and the corresponding distribution in plant of the facilities. - Know and understand decisions about location and capacity. - Know the planning of the necessary resources in the generation of goods and services. - Apply all the previous points to problem solving. Abilities: - Ability to make decisions. - Ability to work individually, prioritizing the accuracy and precision of the results. - Capacity for teamwork. - Ability to relate to others. - Ability to adapt to new situations. - Ability to accept other points of view. Attitudes: - Ability to search and curiosity. - Have an enthusiastic attitude to solve problems. - Defend and justify certain actions.
Description of contents: programme
El objetivo de la asignatura es introducir al alumno en área de la Dirección de Operaciones. Para ello, se estudian y analizan los objetivos y estrategias de la Dirección de Operaciones, se examina el diseño de la calidad y de los bienes y servicios, se presentan los distintos procesos de generación de bienes y servicios y se muestran las decisiones de localización, capacidad y distribución de las instalaciones, concluyendo con unas nociones básicas de estimación de la demanda y planificación de las actividades de generación de bienes y servicios. 1. Operations Management in context 2. Operations Strategy 3. project Management 4. Forecast 5.- Designing Goods and Services, and processes 6. Designing Global quality management 7. capacity planning 8. Location Decisions 9. Layout
Learning activities and methodology
Students will acquire the knowledge and skills through lectures, and the resolution of exercises provided by the lecturers and their discussion in class. Skills and attitudes will be enhanced by the individual activities performed by the students and the correspondign debates in class. The lectures moreover will also try to open up the discussion to the students via the collective analysis of tables, graphs or texts and the use of questions and multiple choice tests on the main concepts discussed in the lecture. The course will keep the following schedule: Students will have access at the beginning of the course to the academic reading list assigned to each topic; all the information sources are open material. There will be at least one tutorial in the last weeks of the course in which the student will have the chance to clarify doubts about the main concepts and models used in the lectures, as well as doubts about assessment and the schedule of the course. Each lecturer will inform his/her students of his/her tutorial time frames. Tutorials will work under previous appointment, so that resources are proper and fully used. As this is not an on-line course, lectures will only communicate with students via email for tutorial´s appointments. Slides are not used in the "magistral" lessons.
Assessment System
  • % end-of-term-examination 60
  • % of continuous assessment (assigments, laboratory, practicals...) 40
Basic Bibliography
  • David Bamford and Paul Forrester . Essential Guide to Operations Management. Wiley. 2012
Additional Bibliography
  • Alfalla Luque, R. García Sánchez, R., Garrido Vega, P., González Zamora, MM., Sacristán Díaz.. Introducción a la dirección de operaciones táctico-operativa. Delta Publicaciones. 2008
  • Andrew Greasley. Operations Management, 2nd Edition. Wiley. 2009
  • Chase, Jacobs, Aquilano. Administración de Operaciones, Producción y Cadena de Suministros. McGraw Hill. 2009
  • David Bamford, Paul Forrester . Essential Guide to Operations Management: Concepts and Case Notes. Wiley. 2009
  • Domínguez Machuca, Alvarez Gil, García González, Domínguez Machuca y Ruiz Jimenez.. Dirección de Operaciones: aspectos estratégicos en la producción y en los servicios. McGraw Hill. 1994
  • Fernández E., Avella, L., Fernández, M.. Estrategia de Producción. McGraw Hill. 2003
  • Jack R. Meredith . Operations Management, 4th Edition. Wiley. 2010
  • Jack R. Meredith, Samuel J. Mantel. Project Management: A Managerial Approach, 7th Edition. Wiley. 2009
  • John Mangan, Chandra Lalwani, Tim Butcher.. Global Logistics and Supply Chain Management. Wiley. 2008
  • Miranda González, Rubio Lacobna, Chamorro Mera, Bañegil Palacios. Manual de Dirección de Operaciones. Thomson. 2005
  • R. Dan Reid, Nada R. Sanders. Operations Management: An Integrated Approach, 4th Edition. Wiley. 2010
  • Roberta Russell. Operations Management: Creating Value Along the Supply Chain, 7th Edition. Wiley. 2011
  • Samuel J. Mantel.. Project Management in Practice. Wiley. 2011

The course syllabus and the academic weekly planning may change due academic events or other reasons.