Checking date: 06/07/2020

Course: 2020/2021

Organizational knowledge management
Study: Bachelor in Computer Science and Engineering (218)

Coordinating teacher: SANCHEZ SEGURA, MARIA ISABEL

Department assigned to the subject: Department of Computer Science and Engineering

Type: Electives
ECTS Credits: 6.0 ECTS


Generic Competences: - Abstraction (PO a) - Analysis and Synthesis (PO a) - Ability to Organise and Plan (PO b) - Ability to solve problems (PO c, e) - Ability to work in group (PO d) - Ability to transfer the knowledge acquired to practical exercises (PO e) Specific Competencies - Cognitives (PO a, b, d, i, h, k) (CG5, CESI1, CESI6) 1) General concepts about knowledge governance. 2) Organizational knowledge governance 3) Software Economics Area 4) Process Assets Engineering for the proposal of more sustainable software development projects 5) Knowledge elicitation techniques 6) Integration of the knowledge governance in the productive process 7) Knowledge governance management 8) Knowledge management at a strategic level to support software engineering activities. 9) Knowledge management at a management level to support software engineering activities. 10) Knowledge management at an operative level to support product engineering activities. - Instrumental (know-how) (PO a, b, e, k, g) (CG5, CESI1, CESI6) 1) Explicit knowledge encapsulation using transferable artifacts. 2) Planning of knowledge transferences mechanisms. 3) Business Intelligence - Attitude (to be) (PO c, d, e, i) (CG5, CESI1, CESI6) 1) Ability to generate new forms of knowledge encapsulation. 2) Ability to design systems that allow greater accessibility to knowledge 3) Concern for the preservation of knowledge to ensure its conservation and innovation. 4) Leadership and coordination 5) Empathy, proactivity and communication capability
Description of contents: programme
The detailed programme is as follows: 1- The context of the digital society. Current state of the business digitalization process. 2- The role of the computer engineer in the process of business digitalization. 3- The organizational knowledge governance as a tool to avoid the risk of failure in the business digitalization process. 4- General concepts on organizational knowledge governance 5- Mechanisms and processes to support organizational knowledge governance 6- Knowledge elicitation techniques 7- Supporting technologies - business intelligence 8- Models for assessing the level of maturity of organizational knowledge governance 9- Concepts of intellectual capital 9- Knowledge asset valuation models 10- Application case in a real project.
Learning activities and methodology
1) Lectures: 1 ECTS, to get the specific cognitive competences of the subject (PO a, b, c) 2) Practices: 1 ECTS, to get the specific instrumental and generic competences, as well as the attitude competences of the subject, such as team work, ability to put in practice the acquired knowledge, ability to plan, analyse and synthetize. Practices also are intended to develop the attitude competencies. The practice consists on a practical example of a real problem of knowledge management (PO a, b, c, d, e, k, g) (CG5, CESI1, CESI6) 3) Academic Work a. With professor assistance: 1,5 ECTS. This work consists on conducting a project where students have to develop a knowledge management solution for a fictional institution by focusing on a specific aspect of the course. (PO a, b, c, d, e, k, g) (CG5, CESI1, CESI6) b. Academic Work without professor assistance: 2 ECTS. Exercises and complementary readings. (PO a, b, c, d, e, k, g) (CG5, CESI1, CESI6) 4) Exam: 0,5 ECTS. The exam is intended to compliment the development of the instrumental and cognitive competencies. (PO a, c, i, h) (CG5, CESI1, CESI6)
Assessment System
  • % end-of-term-examination 10
  • % of continuous assessment (assigments, laboratory, practicals...) 90
Basic Bibliography
  • Barry Boehm. Software Enginering. IEEE Computer Society. 2007
  • Liebowitz J.. Knowledge Management. Learning from Knowledge Engineering. CRC Press. 2001
  • Schreiber et al. Knowledge Engineering and Management: The CommonKADS Methodology. The MIT Press. 2000
Recursos electrónicosElectronic Resources *
Additional Bibliography
  • Bransford, J.D; Brown, A.L.; Cocking, R.R. editors. How people learn: brain, mind, experience and school. National Academy Press. 1999
  • Davenport & Prusak. Working Knowledge: How organizations manage what they know. Harvard Business School Press. 1998
  • Nonaka & Takeuchi. The Knowledge-Creating Company. Oxford University Press. 1995
  • Schwartz D. et al. Internet-Based Organizational Memory and Knowledge Management. Idea Group Publishing. 2000
  • Stewart, Thomas A. Intellectual capital: the new wealth of organizations. Doubleday. 1997
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The course syllabus and the academic weekly planning may change due academic events or other reasons.