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Course: 2017/2018

Organizational knowledge management

(15993)

Study: Bachelor in Informatics Engineering (218)

Coordinating teacher: SANCHEZ SEGURA, MARIA ISABEL

Department assigned to the subject: Department of Computer Science and Engineering

Type: Electives

ECTS Credits: 6.0 ECTS

Course: 4º

Semester: 1º

Competences and skills that will be acquired and learning results. Further information on this link

Generic Competences:
 - Abstraction (PO a)
 - Analysis and Synthesis (PO a)
 - Ability to Organise and Plan (PO b)
 - Ability to solve problems (PO c, e)
 - Ability to work in group (PO d)
 - Ability to transfer the knowledge acquired to practical exercises (PO e)
Specific Competencies
 - Cognitives (PO a, b, d, i, h, k) (CG5, CESI1, CESI6)
1)	General concepts about knowledge governance.
2)	Organizational knowledge governance
3)	Software Economics Area
4)     Process Assets Engineering for the proposal of more sustainable software development projects
5)	Knowledge elicitation techniques
6)	Integration of the knowledge governance in the productive process
7)	Knowledge governance management
8)	Knowledge management at a strategic level to support software engineering activities.
9)	Knowledge management at a management level to support software engineering activities.
10)	Knowledge management at an operative level to support product engineering activities.

- Instrumental (know-how) (PO a, b, e, k, g) (CG5, CESI1, CESI6)
1)	Explicit knowledge encapsulation using transferable artifacts.
2)	Planning of knowledge transferences mechanisms.
3)	Business Intelligence

- Attitude (to be) (PO c, d, e, i) (CG5, CESI1, CESI6)
1)	Ability to generate new forms of knowledge encapsulation.
2)	Ability to design systems that allow greater accessibility to knowledge
3)	Concern for the preservation of knowledge to ensure its conservation and innovation.
4)	Leadership and coordination
5)	Empathy, proactivity and communication capability

Description of contents: programme

Detailed Program is presented below:
1)	General concepts about knowledge governance.
2)	Organizational knowledge governance
3)	Software Economics area
4)	Process Assets Engineering for the proposal of more sustainable software development projects
5)	Knowledge elicitation techniques
6)	Integration of the knowledge governance in the productive process
7)	Knowledge governance management
8)	Knowledge management at a strategic level to support software engineering activities.
9)	Knowledge management at a management level to support software engineering activities.
10)	Knowledge management at an operative level to support product engineering activities.
11)	Business Intelligence

Learning activities and methodology

1)	Lectures: 1 ECTS, to get the specific cognitive competences of the subject (PO a, b, c)
2)	Practices: 1 ECTS, to get the specific instrumental and generic competences, as well as the attitude competences of the subject, such as team work, ability to put in practice the acquired knowledge, ability to plan, analyse and synthetize. Practices also are intended to develop the attitude competencies. The practice consists on a practical example of a real problem of knowledge management (PO a, b, c, d, e, k, g) (CG5, CESI1, CESI6)
3)	Academic Work
a.	With professor assistance: 1,5 ECTS. This work consists on conducting a project where students have to develop a knowledge management solution for a fictional institution by focusing on a specific aspect of the course. (PO a, b, c, d, e, k, g) (CG5, CESI1, CESI6)
b.	Academic Work without professor assistance: 2 ECTS. Exercises and complementary readings. (PO a, b, c, d, e, k, g) (CG5, CESI1, CESI6)
4)	Exam: 0,5 ECTS. The exam is intended to compliment the development of the instrumental and cognitive competencies. (PO a, c, i, h) (CG5, CESI1, CESI6)

Assessment System

Practices and exams are intended to ecourage learning as well as to facilitate students assessment. The assessment system includes academic activities and practices evaluation using the following criteria:
¿	Exam (only if a student follows the continious evaluation): 10% (PO a, c, i, h)
¿	Practices: 90% (PO a, b, c, d, e, k, g)
          o With professor assistance: 45%
          o Without professor assistance: 45%

% end-of-term-examination 10
% of continuous assessment (assigments, laboratory, practicals...) 90

Basic Bibliography

Barry Boehm. Software Enginering. IEEE Computer Society. 2007
Liebowitz J.. Knowledge Management. Learning from Knowledge Engineering. CRC Press. 2001
Schreiber et al. Knowledge Engineering and Management: The CommonKADS Methodology. The MIT Press. 2000

Electronic Resources *

BARRY W. BOEHM · Software Engineering Economics : http://csse.usc.edu/TECHRPTS/1984/usccse84-500/usccse84-500s.pdf
Luis Artola · Software Economics: Abstractions : http://2016.pamplonaswcraft.com/luis-artola/
RICH MIRONOV · Talk: Four Laws of Software Economics : http://www.mironov.com/bos/
SWEBOK: software engineering body of knowledge · Chapter 12: Software Engineering Economics : http://swebokwiki.org/Chapter_12:_Software_Engineering_Economics

Additional Bibliography

Bransford, J.D; Brown, A.L.; Cocking, R.R. editors. How people learn: brain, mind, experience and school. National Academy Press. 1999
Davenport & Prusak. Working Knowledge: How organizations manage what they know. Harvard Business School Press. 1998
Nonaka & Takeuchi. The Knowledge-Creating Company. Oxford University Press. 1995
Schwartz D. et al. Internet-Based Organizational Memory and Knowledge Management. Idea Group Publishing. 2000
Stewart, Thomas A. Intellectual capital: the new wealth of organizations. Doubleday. 1997

(*) Access to some electronic resources may be restricted to members of the university community and require validation through Campus Global. If you try to connect from outside of the University you will need to set up a VPN

The course syllabus and the academic weekly planning may change due academic events or other reasons.