1 Introduction to Corporate Information Systems: definition, types and applications. Knowledge management. Business models.
1.1 Previous Concepts
1.2 Definition.
1.3 Corporatoins and Information Requirements.
1.4 ERP
1.5 CRM
1.6 Corporate Portals.
1.7 Workflow.
1.8 DSS
1.9 Business models
2. Systems Plan and Project's Plan.Management of Commitments. Alternatives.
2.1 Informations System Plan. Concept.
2.2 Informations System Plan. Contents.
2.3 Informations System Plan and business strategy.
2.4 IS Development alternatives.
2.5 Project Plan. Concept.
2.6 Project Plan. Contents.
2.7 Project Plan. Standards.
2.8 Commitment: Concept.
2.9 Responsibility for commitments.
2.10 Managing failed commitments. Consequences of Not-Management
2.11 Managing the commitment.
2.12 Contract.
3. Integral Corporate Project Management.
3.1 The software development process.
3.2 Process standard.
3.3 Integral activities.
3.4 Corporate Project Organization.
3.5 Configuration Management in Corporate Projects
3.6 Process Maturity.
4. Size and resources estimation.
4.1 The estimation process.
4.2 Software metrics: concept and types.
4.3 Applying a size measure.
4.4 Applying a process measure.
5. Time management. Planning and control.
5.1 Time management in corporate projects.
5.2 Corporate Project Planning.
5.3 Planning techniques.
5.4 Planning levels. Multi-project planning in corporate environmets.
5.5 Project control. Importance of project control in corporate environments.
5.6 Control issues.
5.7 Types of project control.
5.8 Project control techniques.
6. Quality management. Defects.
61 Quality in corporate software
6.2 Product Quality vs Process Quality
6.3 Quality costs.
6.4 Quality standards.
6.5 Quality assurance
6.6 Defects Management.
6.7 Testing overview.
6.8 The test plan.
7. Corporate Information Systems deployment. Change management.
7.1 Deployment of the corporate information system.
7.2 Deployment of standard systems vs Custom-made software.
7.3 Deployment strategies.
7.4 Change in corporation.
7.5 Changes derived from a new corporate information system.
7.6 Resistance to change
7.7 Maintenance. Types and services.
8. Audits.
8.1 Audits in software.
8.2 Types of audits.
8.3 Audits in corporate projects.
8.4 Audit reports.