This course aims to introduce to the students to the basic concepts of Operations Management and its application in the tourism sector. To achieve this goal students must acquire a range of knowledge, skills and attitudes.
For knowledge, at the end of the course the student will be able to:
- To know, understand and implement the objectives, strategies and policies to follow in the area of Operations Management and in the Tourism sector.
- To know the design of products, services and tourism activities.
- To understand and analyze the different types of tourism processes.
- To learn, analyze and evaluate the factors that determine location decisions, capacity and distribution.
- To understand and correctly apply the technologies of information and
communication technology (TIC).
- To learn the basics concepts of quality management and the environment management.
For specific skills, at the end of the course, students will be able to:
- To design products, services and tourism.
- To design operational processes and procedures in the field of tourism.
- To make decisions on the location, capacity and distribution of tourism organizations.
- To manage the sources of information to analyze location decisions, capacity and distribution.
- To use the tools of quantitative and qualitative methods to solve location decisions, capacity.
- To analyze and interpret the results obtained from the various alternatives proposed in relation to location decisions, capacity and distribution.
- To implement programs to improve the environmental and the quality.
In terms of general abilities or skills, the course will work:
- The ability of making decisions.
- The ability of working individually, prioritizing the precision and accuracy of results.
- The ability of working together.
- The ability of working with tools and new information and communication technologies (TIC).
- The ability of interacting with others.
- The ability of adapting to new situations.
After completing the course, the student should have the following attitudes:
- Initiative and entrepreneurial spirit.
- An enthusiastic attitude to solve problems and justify their actions.
- A collaborative approach that will allow others to obtain information to make decisions.