This course aims to introduce to the students to the basic concepts of Operations Management and its application in the tourism sector. To achieve this goal students must acquire a range of knowledge, skills and attitudes. For knowledge, at the end of the course the student will be able to: - To know, understand and implement the objectives, strategies and policies to follow in the area of Operations Management and in the Tourism sector. - To know the design of products, services and tourism activities. - To understand and analyze the different types of tourism processes. - To learn, analyze and evaluate the factors that determine location decisions, capacity and distribution. - To understand and correctly apply the technologies of information and communication technology (TIC). - To learn the basics concepts of quality management and the environment management. For specific skills, at the end of the course, students will be able to: - To design products, services and tourism. - To design operational processes and procedures in the field of tourism. - To make decisions on the location, capacity and distribution of tourism organizations. - To manage the sources of information to analyze location decisions, capacity and distribution. - To use the tools of quantitative and qualitative methods to solve location decisions, capacity. - To analyze and interpret the results obtained from the various alternatives proposed in relation to location decisions, capacity and distribution. - To implement programs to improve the environmental and the quality. In terms of general abilities or skills, the course will work: - The ability of making decisions. - The ability of working individually, prioritizing the precision and accuracy of results. - The ability of working together. - The ability of working with tools and new information and communication technologies (TIC). - The ability of interacting with others. - The ability of adapting to new situations. After completing the course, the student should have the following attitudes: - Initiative and entrepreneurial spirit. - An enthusiastic attitude to solve problems and justify their actions. - A collaborative approach that will allow others to obtain information to make decisions.

K9: To know the principles and values of democracy and sustainable development, in particular, respect for human rights and fundamental rights, gender equality and non-discrimination, the principles of universal accessibility and climate change K10: Know basic humanistic content, oral and written expression, following ethical principles and completing a multidisciplinary training profile S10: Use the information by interpreting relevant data avoiding plagiarism, and in accordance with the academic and professional conventions of the area of study, being able to evaluate the reliability and quality of such information S11: Demonstrate good interpersonal communication and ability to work in multidisciplinary and international teams, with skills to organize, negotiate and guide others in specific projects in their professional field C4: Plan and execute policies and business initiatives that contribute to solving complex problems in the tourism field, collecting, processing and interpreting relevant information, identifying the peculiarities of national and international markets, effectively managing available resources, and using information and communication technologies (ICT) to implement sustainable and quality practices. C6: Design and manage innovative and sustainable tourism products, services and activities, using information and communication technologies to guarantee quality processes, implement continuous improvement policies and optimise customer service, respecting the environment and promoting responsible practices.

1. Introduction to Operations Management. Operations strategy in the tourism firms 2. Design and creation of goods and services in the tourism firms. 3. Design of processes 4. Design of the facilities in tourism firms: Location, capacity and distribution decisions. 5. Planning and scheduling 6. Sales forecasting

The knowledge, skills and attitudes will be acquired by students through lectures, exercises and supervised activities. The teaching method is based on lectures, team group activities and individual work. During the lectures the student will learn the necessary basic concepts. The team and individual working will allow the student to apply the knowledge obtained during the sessions. The use of Artificial Intelligence tools is not allowed in this subject.