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- The student will learn the principles of marketing and their application to the public sector. - The student will know how to analyse various sources on information to evaluate marketing strategies and actions. - The student will obtain knowledge about tools and methodologies that allow to assess different variables of marketing.

The course develops three main topics: first, presents the central concepts of marketing; second, explains the applicability of these concepts in the public sector, and third, elaborates on modern concepts of public marketing. The contents of the program are divided in the following parts: First, distinguish between marketing for profit and nonprofit organizations, focusing on the marketing for the public sector. Second, develops the main marketing topics as exchange, consumer behavior and the citizen, market research, segmentation and positioning. Third, applies the marketing-mix concepts (product, price, distribution and communication) to public administration as well as strategic planning. Finally, presents the stakeholder value approach, internal marketing in public administrations and internet use tools.

This course combines theoretical and practical knowledge. In the theoretic sessions the central topics of marketing are explained as well as their application to the public sector. In the practical sessions the students will analyze articles and successful public administration cases that exemplify the knowledge acquired in the theoretic sessions. In addition, students will develop a study in various phases: first, they choose a public administration product or service, they will analyze it by means of secondary and primary sources of information and, finally, they will present the study findings. To collect primary information, they need to develop an opinion study. In this course, students are not allowed to use artifcial intelligence tools for completing assignments or exercises proposed by the instructor.