Checking date: 25/04/2024

Course: 2024/2025

Operations Management
Bachelor in Business Administration (Plan: 395 - Estudio: 204)

Coordinating teacher: ALVAREZ GIL, MARIA JOSEFA

Department assigned to the subject: Business Administration Department

Type: Compulsory
ECTS Credits: 6.0 ECTS


Requirements (Subjects that are assumed to be known)
Speaking and writing of English. Good level of Spanish (B2 o superior). Specific prerequisites for this course: Basic knowledge of economics, business administration, corporate finance, and accounting.
Development of individual learning routines via the analysis of relevant texts and the collection and analysis of recent real evidence. . Development of group-based learning routines via group-based discussion and the oral and written presentation of work by teams. . Development of verbal and written communication skills. . Develop the ability to raise questions and answer them Knowledge: - Know and understand the objectives and strategies of the Operations Management. - Know and understand the main concepts and models associated with quality. - Know and understand the foundation of the design and development processes of goods and services. - Know and understand the processes of generation of goods and services and the corresponding distribution in plant of the facilities. - Know and understand decisions about location and capacity. - Know the planning of the necessary resources in the generation of goods and services. - Apply all the previous points to problem solving. Abilities: - Ability to make decisions. - Ability to work individually, prioritizing the accuracy and precision of the results. - Capacity for teamwork. - Ability to relate to others. - Ability to adapt to new situations. - Ability to accept other points of view. Attitudes: - Ability to search and curiosity. - Have an enthusiastic attitude to solve problems. - Defend and justify certain actions.
Skills and learning outcomes
Description of contents: programme
The objective of the course is to introduce students to the Strategic Decision Making Processes related to the Operations Management area. For this purpose, the strategies of the Operations Department are studied and analyzed; the strategic decisions that accompany the different processes of generation of goods and services are presented as well as the strategic decisions of location, capacity and distribution of the facilities. To help in these decision-making processes, the knowledge that students may have previously acquired regarding demand estimation and project management is reinforced. In accordance with the demands of society, concepts like sustainability, industry 4.0, SDGs, and Circular Economy in Spain and Europe, are included. Spetial attenton is devoted to CS3D. 1.Introduction to Operations Management, SDGs, Sustainability and CS3D , Circular Economy and Strategic Decisions in Operations 2. Introduccion to Project Management 3. Strategic Decisions on Design of Goods and Services and Total Quality Management Systems 4. Strategic Decisions on Process Design and Industry 4.0 5. Strategic decisions on capacity and plant layout 6. Strategic decisions on localization and international project management 8.
Learning activities and methodology
The knowledge and attitude competencies will be acquired by the students through master classes, practical classes for solving exercises, the individual performance of exercises, and teamwork for the resolution of cases. Skills will be developed through individual work, classroom participation, and collaboration with peers. The course will have the following development: Students will receive information via Global Classroom 2 about the theoretical and practical contents of the subject. The principles of the teaching approach of flipped learning will be applied, students are provided with the guides to follow to study the different chapters of the program and in the master and reduced classes possible doubts are discussed and knowledge deepened. The exercises to be developed individually are linked to the topics of the syllabus, that is, the preparation of each student's own study material. Teamwork is developed ... The teamwork will be carried out in the third and fourth months of the semester, in accordance with the instructions provided by the coordinator of the subject. Students will be attended during the tutoring schedules, always by appointment. Queries made electronically will be dealt with electronically during the hours of consultation indicated by each teacher, which are indicated on the subject page in the Aula Global Classroom. Af1: theoretical-practical classes. They present the knowledge that students need to acquire. They will receive class notes and will have basic reference texts to facilitate the preparation and monitoring of the flipped classroom methodology and the development of teamwork. In the sessions of the small groups, doubts about the exercises proposed by the teacher will be addressed. AF2: tutorials. One-on-one and group support through dedicated sessions open through Blackboard Collaborate. AF3: individual and/or group work of the student MD1: Theory Class: presentations by the teaching staff in which the main concepts of the subject are developed and the teaching elements are provided to prepare the material for each student. MD2: Practices: Resolution of mini-practical cases, exercises, readings, viewing of videos proposed by the teacher to be executed individually and in work teams. All the course material will be indicated and with access codes in Aula Global, including a selection of academic articles. MD3: Tutorials: 4 hours per week, upon request of the student, which are developed with the virtual computer applications provided by the UC3M.
Assessment System
  • % end-of-term-examination 0
  • % of continuous assessment (assigments, laboratory, practicals...) 100

Calendar of Continuous assessment

Extraordinary call: regulations
Basic Bibliography
  • Heizer, Jay; Render, Barry,. Dirección de la producción y de operaciones. Decisiones estratégicas, 11a edición. pearson. 2015
  • -Kumar, A., Garza-Reyes, J. A., & Khan, S. A. R. (Eds.). Circular Economy for the Management of Operations. CRC Press. 2020
  • -Modak, P. . Prsacticing circular economy. CRC Press. 2021
  • Alqahtani, A. Y., Kongar, E., Pochampally, K. K., & Gupta, S. M. CRC press.. Responsible Manufacturing: Issues Pertaining to Sustainability. CRC press. 2019
  • Beckford, J. . Quality Management: Reconsidered for the Digital Economy. Taylor & Francis. 2022
  • David Bamford and Paul Forrester . Essential Guide to Operations Management. Wiley. 2012
  • Gardiner, D., & Reefke, H.. Operations management for business excellence: building sustainable supply chains.. Routledge. 2019
  • Heizer, J., Render, B., & Munson, C. . Operations Management: sustainability and supply chain management. Pearson. 2017
  • Nicholas, J. M., & Steyn, H. . Project management for engineering, business and technology.. Taylor and Francis. 2017
  • Nunes, B., Batista, L.,Masi, D. and Bennet, D.. Sustainable Operations Management, Key Practices and Cases. Routledge. 2022
Additional Bibliography
  • Alfalla Luque, R. García Sánchez, R., Garrido Vega, P., González Zamora, MM., Sacristán Díaz.. Introducción a la dirección de operaciones táctico-operativa. Delta Publicaciones. 2008
  • Andrew Greasley. Operations Management, 2nd Edition. Wiley. 2009
  • Chase, Jacobs, Aquilano. Administración de Operaciones, Producción y Cadena de Suministros. McGraw Hill. 2009
  • David Bamford, Paul Forrester . Essential Guide to Operations Management: Concepts and Case Notes. Wiley. 2009
  • Domínguez Machuca, Alvarez Gil, García González, Domínguez Machuca y Ruiz Jimenez.. Dirección de Operaciones: aspectos estratégicos en la producción y en los servicios. McGraw Hill. 1994
  • Fernández E., Avella, L., Fernández, M.. Estrategia de Producción. McGraw Hill. 2003
  • Jack R. Meredith . Operations Management, 4th Edition. Wiley. 2010
  • Jack R. Meredith, Samuel J. Mantel. Project Management: A Managerial Approach, 7th Edition. Wiley. 2009
  • John Mangan, Chandra Lalwani, Tim Butcher.. Global Logistics and Supply Chain Management. Wiley. 2008
  • Miranda González, Rubio Lacobna, Chamorro Mera, Bañegil Palacios. Manual de Dirección de Operaciones. Thomson. 2005
  • R. Dan Reid, Nada R. Sanders. Operations Management: An Integrated Approach, 4th Edition. Wiley. 2010
  • Roberta Russell. Operations Management: Creating Value Along the Supply Chain, 7th Edition. Wiley. 2011
  • Samuel J. Mantel.. Project Management in Practice. Wiley. 2011

The course syllabus may change due academic events or other reasons.

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