The student will be able to: - Understand the basic operational and supply chain decisions of the firm. - Understand the importance of planning and use basic planning and control tools. - Understand the differences among the main production systems. - Understand the importance of coordinating all actors in a supply chain

K1: Know the principles and values of democracy and sustainable development, in particular, respect for human rights and fundamental rights, gender equality and non-discrimination, the principles of universal accessibility and climate change. K2: Know basic humanistic contents, oral and written expression, following ethical principles and completing a multidisciplinary training profile. K3: Understand the functioning of the company's activity, and know how to identify areas for improvement through the use of Statistics, Data Science and Operations Research K9: now the existing models in cost management and apply them to any production process and the main instruments of accounting management for decision making, with the aim of obtaining an integrated vision of the operational, organizational and behavioral contexts in which accounting information systems are used for senior management. K10: now the fundamental elements of the organizational structure and the factors that influence the design of organizations, understanding and analyzing how the objectives of the organization affect the results, and the definition and planning of the strategies that will guarantee the achievement of these objectives K12: now how to identify or be able to create the statistical or probabilistic model appropriate to the specific problem arising in each business activity (finance, marketing, production planning and control, etc.). C1: Develop and master interpersonal skills on initiative, responsibility, conflict resolution and negotiation, which are essential in the professional environment. C7: Ability to access, analyze and classify large volumes of data of a highly heterogeneous nature (Big Data), as well as to manage and design advanced data analysis and AI tools in social and business applications. S5: Manipulate computationally and analytically the established models, taking advantage of the power of statistical methods, optimization, etc., and perform the analysis of the results obtained.

1. Introduction to Operations Management. 2. Strategic Operations Decisions 3. Project Management 4. Estimation of demand (Forecast) 5. Process Analysis 6. Strategic decisions on quality management 7. Lean Operations 8. Supply Chain Management 9. Supply chain design 10. Green Supply Chains and the Circular Economy 11. Humanitarian Logistics

Class Activities: The approach in this course includes lectures, cases, and several active learning sessions. The cases are intended to illustrate the basic concepts of operations management as they apply to a variety of organizations and industries. Because of the use of cases, the discussion between you, your classmates, and the instructor will be an important vehicle for learning these concepts. We will also have in-class quizzes and practice exercises. Team Deliverables: There are 3 case submissions and 1 project deliverable. The dates and topics of all submissions are shown in the submissions schedule table of the Syllabus that will be distributed in class. All 4 deliverables are to be done in study teams. Students are responsible to form study teams on own. The team size should be 4 to 5 students. Details of each submission will be provided in Aula Global. Quizzes: A total of 3 Quizzes will be taken individually during some of the "grupos reducidos" sessions. Each quiz will be done closed book and closed notes, but a formula sheet will be allowed. There will be two types of Office Hours, one type will be offered in-person at the instructor's office and the second type virtually (on Google Meet) by appointment. The specific times of the in-person office hours will be described in the syllabus of the course.