Skills and competences: .Development of individual learning routines via the analysis of relevant texts and the collection and analysis of recent real evidence. . Development of group-based learning routines via group-based discussion and the oral and written presentation of work by teams. . Development of verbal and written communication skills. . Develop the ability to raise questions and answer them. Knowledge: - Know and understand the objectives and strategies of the Operations Management. - Know and understand the main concepts and models associated with quality. - Know and understand the foundation of the design and development processes of goods and services. - Know and understand the processes of generation of goods and services and the corresponding distribution in plant of the facilities. - Know and understand decisions about location and capacity. - Know the planning of the necessary resources in the generation of goods and services. - Apply all the previous points to problem solving. Abilities: - Ability to make decisions. - Ability to work individually, prioritizing the accuracy and precision of the results. - Capacity for teamwork. - Ability to relate to others. - Ability to adapt to new situations. - Ability to accept other points of view. Attitudes: - Ability to search and curiosity. - Have an enthusiastic attitude to solve problems. - Defend and justify certain actions.

1. Operations Management in context, managing Operations strategically 2. Project Management 3. Designing Business Processes and Capacity 4.-Total Quality Management 5. Capacity Design and lay-Out Planning (chapters 8 and 9) 6. Designing Products and Services, sustainable Operations Management 9. Sustainable Operations Management and Circular Economy

Knowledge and attitude competencies will be acquired by the students through lectures, practical classes to solve exercises, individual performance of exercises, and team work to solve cases. Skills will be developed through individual work, classroom participation and collaboration with peers. The course will be developed as follows: Students will receive information via Aula Global 2 on the theoretical and practical contents of the course. As far as possible, the principles of the flipped classroom approach will be applied. That is to say, students are provided with the guides to follow to study the different chapters of the program and in the lectures and small classes possible doubts are discussed and knowledge is deepened. The practical exercises to be developed by the students individually are linked to the topics of the syllabus and the practices carried out in small groups. The team work will be developed throughout the term according to the instructions provided by the coordination of the subject. The methodology to be used for the team work will be based on the case method. The professors of the course will attend the students in the tutoring schedules always by appointment, always looking for the best allocation of resources. Af1: theoretical-practical classes. In them we present the knowledge that we expect the students to acquire. Students will receive class notes and will have basic reference texts to facilitate the preparation of virtual classes (flipped classroom approach) and their follow-up and development of the subsequent continuous assessment work. In the small group sessions, doubts about the exercises proposed by the teacher will be answered and workshops and evaluation tests will be provided to facilitate the acquisition of the necessary skills. AF2: tutorials. Individualized and group assistance through specific open sessions through blackboard collaborate. AF3: individual and/or group work of the student MD1: Theory class: class presentations by the professor (virtual in the covid19 scenario) in which the main concepts of the subject are developed and the materials and bibliography are provided to complement student learning. MD2: Practicals: resolution of mini-case studies, exercises, readings, watching videos proposed by the professor to be carried out individually and in teams. MD3: Tutorials: 4 hours per week, upon request of the student, which are developed with the virtual computer applications provided by the Universidad Carlos III de Madrid, with personalized and group assistance. All course material will be posted and password-protected in Aula Global, including a selection of academic articles.