Checking date: 19/04/2024

Course: 2024/2025

Quality Control
Bachelor in Statistics and Business (Plan: 400 - Estudio: 203)

Coordinating teacher: GRANE CHAVEZ, AUREA

Department assigned to the subject: Statistics Department

Type: Compulsory
ECTS Credits: 6.0 ECTS


Requirements (Subjects that are assumed to be known)
It is highly recommended to take the course of "Regression" simultaneously. It is not compulsory.
Quality control tools in both manufacturing processes (SPC) and Services (Measurement of Customers Satisfaction). Design of Experiments. 1. Analysis and synthesis capability. 2. Knowledge of statistical software. 3. Resolution of problems 4. Team work.
Skills and learning outcomes
Description of contents: programme
1. Statistic Process Control (SPC). Variables Attributes. 2. ANOVA 3. Design of Experimensts for quality improvement Factorial Experimens. Two level Fractional Factorial experiments 4. Quality of Services. -Factorial Analysis -Cluster Analysis -Use of both techniques in Customer Satisfaction 5. Quality indicators.
Learning activities and methodology
Every week there are two lessons. A theoretical one that introduces various analysis techniques, and a practical one (in a computer room) where the learned technique are applied to real problems.
Assessment System
  • % end-of-term-examination 40
  • % of continuous assessment (assigments, laboratory, practicals...) 60

Calendar of Continuous assessment

Extraordinary call: regulations
Basic Bibliography
  • Box, G.E.P. et all.. Statistics for Experimenters: Design, Innovation, and Discovery. wiley.
  • Montgomery, D. C.. Statistical Quality Control. Wiley. 2012

The course syllabus may change due academic events or other reasons.

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