Bachelor in Statistics and Business (Plan: 400 - Estudio: 203)
Coordinating teacher: GRANE CHAVEZ, AUREA
Department assigned to the subject: Statistics Department
Type: Compulsory
ECTS Credits: 6.0 ECTS
Course: 3º
Semester: 1º
Requirements (Subjects that are assumed to be known)
It is highly recommended to take the course of "Regression" simultaneously. It is not compulsory.
Objectives
Quality control tools in both manufacturing processes (SPC) and Services (Measurement of Customers Satisfaction). Design of Experiments.
1. Analysis and synthesis capability.
2. Knowledge of statistical software.
3. Resolution of problems
4. Team work.
1. Statistic Process Control (SPC).
Variables
Attributes.
2. ANOVA
3. Design of Experimensts for quality improvement
Factorial Experimens. Two level
Fractional Factorial experiments
4. Quality of Services.
-Factorial Analysis
-Cluster Analysis
-Use of both techniques in Customer Satisfaction
5. Quality indicators.
Learning activities and methodology
Every week there are two lessons. A theoretical one that introduces various analysis techniques, and a practical one (in a computer room) where the learned technique are applied to real problems.
Assessment System
% end-of-term-examination 40
% of continuous assessment (assigments, laboratory, practicals...) 60
