Checking date: 18/06/2021


Course: 2021/2022

Quality Control
(13715)
Study: Bachelor in Statistics and Business (203)


Coordinating teacher: GRANE CHAVEZ, AUREA

Department assigned to the subject: Department of Statistics

Type: Compulsory
ECTS Credits: 6.0 ECTS

Course:
Semester:




Requirements (Subjects that are assumed to be known)
It is highly recommended to take the course of "Regression" simultaneously. It is not compulsory.
Objectives
Specific Skills: Quality control tools in both manufacturing processes (SPC) and Services (Measurement of Customers Satisfaction). Design of Experiments. GENERAL SKILLS 1. Analysis and synthesis capability. 2. Knowledge of statistical software. 3. Resolution of problems 4. Team work.
Skills and learning outcomes
Description of contents: programme
1. Statistic Process Control (SPC). Variables Attributes. 2. ANOVA 3. Design of Experimensts for quality improvement Factorial Experimens. Two level Fractional Factorial experiments 4. Quality of Services. -Factorial Analysis -Cluster Analysis -Use of both techniques in Customer Satisfaction 5. Quality indicators.
Learning activities and methodology
Every week there are two lessons. A theoretical one that introduces various analysis techniques, and a practical one (in a computer room) where the learned technique are applied to real problems.
Assessment System
  • % end-of-term-examination 40
  • % of continuous assessment (assigments, laboratory, practicals...) 60
Calendar of Continuous assessment
Basic Bibliography
  • Box, G.E.P. et all.. Statistics for Experimenters: Design, Innovation, and Discovery. wiley.
  • Montgomery, D. C.. Statistical Quality Control. Wiley. 2012

The course syllabus and the academic weekly planning may change due academic events or other reasons.


More information: https://www.uc3m.es/grado/estadistica-empresa