Operations and processes

This course aims to introduce students to the principles of management of companies dedicated to housing. To achieve this goal students must acquire a range of knowledge, skills and attitudes. As regards knowledge, at the end of the course the student will be able to: - Know the different types of housing and different types of companies active in this field. - Know the internal organization of the major departments. - Know exactly the tools and operating procedures of the field of housing. - Know and apply the models of quality management and environment in the field of housing. - Understand and correctly apply the technologies of information and communication technology (TIC) in developing operational procedures. As for specific skills, at the end of the course, students will be able to: - Design in practice the organizational structure of lodging companies. - Design in practice operating protocols of the various departments. - Manage the sources of information to analyze the decisions proposed in the business plan. - Using the tools of quantitative and qualitative methods to resolve the decisions proposed in the business plan. - Analyze and interpret the results of the various alternatives proposed business plan. - Make decisions about the business plan. - Implement programs to improve environmental quality and housing companies. In terms of general abilities or skills, the course will work: - The ability to make decisions. - The ability to work together. - The ability to work with tools and new information and communication technologies (TICs). - The ability to work under pressure. - The ability to adapt to new situations. As the student attitudes after completing the course should have: - Initiative and entrepreneurial spirit. - An enthusiastic attitude to solve problems and justify their actions. - A collaborative approach that will allow other agents to obtain information and knowledge to make decisions. - To have a commitment to ethical business.

K6: Know and handle computer applications in organizations dedicated to tourism, as well as the fundamental structures of the marketing of tourism products through new technologies K9: To know the principles and values of democracy and sustainable development, in particular, respect for human rights and fundamental rights, gender equality and non-discrimination, the principles of universal accessibility and climate change K10: Know basic humanistic content, oral and written expression, following ethical principles and completing a multidisciplinary training profile S1: Understand and apply technical and methodological knowledge related to tourism to their work in a professional way, with the ability to elaborate and defend effective and appropriate arguments for problem solving within their subject of study S8: Apply the knowledge, skills and techniques of the different disciplines associated with tourism, such as Economics, Humanities and Business Administration and Management, to the rigorous study of issues related to tourism activities, using the appropriate terminology and the scientific method S9: Be able to plan and develop business activities at a competitive and corporate level, creating value and improving the competitiveness of tourism companies from a global perspective, integrating diverse cultural values and incorporating international experiences S10: Use the information by interpreting relevant data avoiding plagiarism, and in accordance with the academic and professional conventions of the area of study, being able to evaluate the reliability and quality of such information S11: Demonstrate good interpersonal communication and ability to work in multidisciplinary and international teams, with skills to organize, negotiate and guide others in specific projects in their professional field C4: Plan and execute policies and business initiatives that contribute to solving complex problems in the tourism field, collecting, processing and interpreting relevant information, identifying the peculiarities of national and international markets, effectively managing available resources, and using information and communication technologies (ICT) to implement sustainable and quality practices. C6: Design and manage innovative and sustainable tourism products, services and activities, using information and communication technologies to guarantee quality processes, implement continuous improvement policies and optimise customer service, respecting the environment and promoting responsible practices.

This course will study and analyze the key organizational aspects, the relevant departments and operational procedures of the housing. It will examine the concepts associated with quality models and environment that are specific to this field. Finally, it applies all the above points in developing the business plan. 1. Accommodation: Arrangements and business classification. 2. Structure and internal organization. 3. Department reception. 4. Department of floors and rooms. 5. Department of restoration. 6. Department of warehouse. 7. Housekeeping department. 8. Maintenance and Security Department. 9. The quality management and the environment. 10. Business Plan.

The knowledge and specific skills and attitudes will be acquired by students through lectures, business cases and the realization by students supervised activities. The general skills will be worked on to provide supervised activities through team work. The course will have the following development: Students will receive three sets of teaching materials for the course: 1) Slides. 2) Business cases. 3) Supervised activities. The lectures are intended to teach students the knowledge and skills necessary to develop the activities supervised. Discussion of business cases is intended that students learn and obtain conclusions from past experiences of companies. The preparation and discussion by group, working out on the date specified in the schedule. Supervised activities will be developed and delivered in a group on the date specified in the schedule.