Unit 1. Introduction to Decision support systems and business intelligence
- Decision support systems
- Phases of the Decision-Making Process
- Models in decision making
- Computerized systems for decision making
- Business Intelligence
- Analytics: Descriptive Analytics, Predictive Analytics, Prescriptive Analytics
Unit 2. Descriptive analytics and visual analytics
- Data preparation: Data warehousing; ETL process: extract, transform and load
- Data description: OLAP Online Analytical Processing ; visual analytics; Business reporting; - KPI and Dashboards
- Business Performance Management: (Balanced scorecards); BPM Technologies and Applications
- Performance Dashboards and Scorecards
Unit 3. Predictive analytics and data mining
- Introduction: predictive analytics; data mining; knowledge acquisition; methodologies (Crisp-DM, Knowledge Discovery in databases)
- Modeling and evaluation
- Association rule mining
- Text mining and sentiment analytics
- Web analytics, web y mining social analytics
Unit 4. Decision support using models
- Prescriptive analytics in DSS
- Model-Based decision making
- Certainty, Uncertainty, and Risk
- Mathematical models for Decision support
- Lineal Programming (Optimization)
- Uncertainty: Sensitivity Analysis, What-If Analysis, and Goal Seeking
- Support Systems Modeling with Spreadsheets
- Decision Analysis
- Problem-Solving Search Methods
- Simulation
Unit 5. Intelligent systems
- Artificial Intelligence
- Expert systems
- Structure of Expert Systems
- Knowledge Engineering
- Rule based expert systems
- Inference with uncertainty
- Expert systems in the financial sector
- Development of Expert Systems
Unit 6. Knowledge management systems and collaborative systems
Tema 7. DSS in the financial sector