Checking date: 19/05/2024


Course: 2024/2025

(14296)
Master in Mediation, Negotiation and Conflict Resolution - Blended Learning (Plan: 502 - Estudio: 318)
EPD


Coordinating teacher: PASOLEA , EMILIA OFELIA

Department assigned to the subject: Criminal Law, Procedural Law and History Law Department

Type: Compulsory
ECTS Credits: 5.0 ECTS

Course:
Semester:




Requirements (Subjects that are assumed to be known)
Conflict Communication Negotiation Mediation: features, process, techniques and areas
Objectives
The objective of the subject is that students know how to apply with ease in practice the different techniques and tools used in the management of conflict resolution. To this end, students work on the management of communication skills and the practical application of the different techniques and tools used in mediation.
Skills and learning outcomes
Description of contents: programme
Common topics - Mediationprocess and mediation elements - Communication - Mediation models - Areas of mediation Specific topics -Mediation techniques: -Normalization -Reformulation -Reframimg -Recognition of others -Synopsis -Focus on the future -Empowerment -Communication tools: -Active listening -Empathy -Assertiveness -Proactivity -Mediation models: Harvard, circular-narrative and transformative -Motivational interview and narrative
Learning activities and methodology
TRAINING ACTIVITIES - Synchronous/asynchronous online theory class - Practical classes online synchronous/asynchronous - Synchronous/asynchronous online theoretical/practical classes - Synchronous online tutorials - Individual student work - Synchronous/asynchronous online evaluation tests TEACHING METHODOLOGIES -Presentations in class with computing and audiovisual media support, which develop the main concepts of the subject and provides the bibliography to complement the learning of the students. - Role play. - Viewing and/or analysis of recordings. - Resolution of practical cases, problems, etc. raised by professor individually or in group. - Presentation and discussion in class, under the moderation of professor of topics related to the content of the matter, as well as case studies. - Critical reading of recommended texts of the subject studied:press articles, reports, manuals and/or academic articles, well for its subsequent discussion in class, either to expand and consolidate the knowledge of the subject.
Assessment System
  • % end-of-term-examination 20
  • % of continuous assessment (assigments, laboratory, practicals...) 80

Calendar of Continuous assessment


Basic Bibliography
  • SOLETO MUÑOZ, H. Mediación y resolución de conflictos: técnicas y ámbitos . Tecnos. 2013
  • SOLETO MUÑOZ, H. Mediación y resolución de conflictos: técnicas y ámbitos . Tecnos. 2013
  • SOLETO MUÑOZ,H. Mediación y solución de conflictos: habilidades para una necesidad emergente. Tecnos. 2007
Additional Bibliography
  • Helena Soleto Muñoz. El proceso de mediación. Tecnos. 2017
  • Ramón Alzate Sáez de Heredia. GENERANDO OPCIONES EN MEDIACIÓN. Tecnos. 2017
  • Yolanda Esteban Soto. Las armas del mediador para lograr el acuerdo las microtécnicas de la mediación. Tecnos . 2017

The course syllabus may change due academic events or other reasons.