Contract Law

- Knowledge of basics rights of consumers in the field of regulated sectors. - Capacity to develop comercial strategies that consider consumers rights. - Ability to identify to identify potential conflicts of interest between business and consumers and knowledge of techniques for resolution (judicial and extrajudicially, individual and collectively). - Identify and evaluate the responsibilities related to the exercise of professional activities in the regulated sectors. - Ability to advise to companies in connection with their investments in the sector of regulated activities. - Develop skills to improve consumer protection and users in regulated sectors in an economically efficient manner. - Knowledge of the real profesional activity in these sectors with regard to the products and services offered to consumers. Approach to consumer protection mechanisms developed in some regulated sector institutions.

1. The rights of consumers and users of services. 1.1. Introduction and general protection rules. 2. The consumer protection in the field of contracts. 2.1. General clauses and unfair terms. 2.2. Online contracts. 2.3. Distance and off-premises contracts. 3. Regulated sectors and consumer protection. 3.1. Protection of financial services users. 3.2. Providing electricity and gas. 3.3. Passangers transport: The protection of customers. 4. Mechanisms for consumer protection. 4.1. Individual and collective actions. 4.2. Alternative dispute resolution for consumers.

- Professor's presentations of the main concepts of the subject and provision of literature to supplement student learning. - Reading of texts recommended by the professor. - Resolution of case studies or problems posed by the professor, individually or in groups. - Discussion in class or in the virtual forum, under the moderation of the professor, of issues related to the content of the matter. - Papers and reports prepared individually or in group by the students. Use of Artificial Intelligence tools selectively allowed in this subject. The faculty may indicate a list of works and exercises that the student can perform using AI tools, specifying how they should be used, and how the student should describe the use made of them. If the use of AI by the student gives rise to academic fraud by falsifying the results of an exam or work required to accredit academic performance, the provisions of the Regulation of the University Carlos III of Madrid of partial development of the Law 3/2022, of February 24th, of University Coexistence will be applied.